Lori Paul, tops, with her son Max Paul, 9, at their Orlando, Fla., home, Jan. 13, 2014. The Paul Family uses a computer and smartphone to log into their son Max's health records. Max has cystic fibrosis. Technology brings them faster answers, and lessens anxiety in waiting for test results. (Ricardo Ramirez Buxeda/Orlando Sentinel/MCT)
It’s looking to be the year of the consumer in health care, say leaders and visionaries in the industry.
New technology, changes in the market and the Affordable Care Act will allow more consumers to bid goodbye to some of the most frustrating parts of a troubled health care system. Waiting hours to see the doctor, taking handwritten prescriptions to the pharmacy while sick, chasing down medical records, and being left in the dark about what care will cost are all inconveniences that will soon go the way of the phone booth.
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